Data Download - downloads stuck in queued state
Incident Report for Kani
Resolved
Several downloads have processed successfully following the fix, and therefore the issue is now resolved.
Posted Nov 05, 2021 - 12:03 UTC
Monitoring
A fix has been implemented and we are monitoring downloads to confirm this is no longer an issue.
Posted Nov 05, 2021 - 12:00 UTC
Identified
The cause of this issue has been identified and a fix is being implemented.
Posted Nov 05, 2021 - 11:59 UTC
Investigating
Currently any larger datasets that are downloaded through the Tabular Rec module, that use the Data Download function, remain stuck in a queued state. We are investigating the issue and will provide an update as soon as possible.
Posted Nov 05, 2021 - 11:57 UTC
This incident affected: Kani systems (Reconciliation Module).
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