tag:kani.statuspage.io,2005:/historyKani Status - Incident History2024-03-29T01:53:02ZKanitag:kani.statuspage.io,2005:Incident/197524312024-01-18T12:00:00Z2024-01-18T13:42:25ZPost release error 500<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Resolved</strong> - Following a release of platform changes there was a brief period between 12:15 and 12:25 where some portal users will have been affected with a pop up 500 error and access lost to portal modules (e.g. TabRec). This was quickly rectified once all changes had filtered through all system resources.</p>tag:kani.statuspage.io,2005:Incident/188404192023-10-18T14:35:36Z2023-10-18T14:35:36ZError 500 on portal<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and is being fixed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a 500 error on login to the Kani portal, updates to follow.</p>tag:kani.statuspage.io,2005:Incident/179559182023-07-29T08:00:12Z2023-07-29T08:00:12ZPortal Maintenance<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Scheduled</strong> - We're planning some essential maintenance on our infrastructure on Saturday 29th July between 0600 and 0800 (UTC). It's possible that you will experience disruption accessing the Kani Portal during this period.</p>tag:kani.statuspage.io,2005:Incident/172065622023-05-10T14:03:21Z2023-05-10T14:03:22ZKani Portal - 500 error<p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Resolved</strong> - Portal fully operational, incident resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>13:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented, access to modules has been restored.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>13:18</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate, thank you for your patience.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a 500 error when accessing the Kani Portal.</p>tag:kani.statuspage.io,2005:Incident/171773602023-05-08T08:51:06Z2023-05-08T08:51:06ZKani portal not accessible - 503 error<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>08:51</var> UTC</small><br><strong>Resolved</strong> - Monitoring confirms multiple successful logins from various users, therefore the incident is resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>08:06</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and the Kani Portal is now accessible. We will continue to monitor, thank you for your patience.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>07:27</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>05:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the Kani portal, affecting users ability to log in, receiving a 503 error.</p>tag:kani.statuspage.io,2005:Incident/166033412023-03-22T09:35:11Z2023-03-22T09:35:11ZIssue with reporting<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved and therefore can confirm reporting is fully operational. We apologise for the inconvenience and appreciate your patience, thank you.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Monitoring</strong> - A fix has been released and reporting is now operational, we continue to monitor.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:09</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a change is being being deployed to resolve.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the reporting module. Further updates to follow.</p>tag:kani.statuspage.io,2005:Incident/159335792023-01-25T07:00:00Z2023-01-25T16:32:58ZNo access to Kani portal<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Resolved</strong> - This morning there was a brief period where access to the Kani portal was not available, browsing to the site returned an Authentication Error. This was caused by a Microsoft Azure issue, where Microsoft provided the following incident summary:<br /><br />-----<br />Summary of Impact: Between 07:05 UTC and 09:45 UTC on 25 January 2023, customers experienced issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365 and PowerBI.<br />-----</p>tag:kani.statuspage.io,2005:Incident/132851612022-11-19T10:00:32Z2022-11-19T10:00:32ZPlatform Maintenance<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Scheduled</strong> - We're planning some essential maintenance on our infrastructure on Saturday 19th November between 0800 and 1000 (UTC). It's possible that you will experience disruption accessing the Kani Platform during this period.</p>tag:kani.statuspage.io,2005:Incident/131164102022-11-15T10:26:41Z2022-11-15T10:26:41ZTabular Rec - folder organisation<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Resolved</strong> - Following post-fix monitoring, we can confirm the incident has been resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been released and the reconciliations will now show in correct subfolders.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being worked on currently.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue causing saved reconciliations to be shown in the main folder view, rather than the associated subfolder. All recs remain available, please use the search field (top right) to locate your rec(s) until this is resolved - thank you.</p>tag:kani.statuspage.io,2005:Incident/126100742022-10-25T10:58:20Z2022-10-25T10:58:20ZNo files importing<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and file imports are operational again. We will continue to monitor the import activity.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:25</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue relating to the file importer. Currently files are queued waiting for import, without being processed. Further updates to be sent shortly.</p>tag:kani.statuspage.io,2005:Incident/121246212022-10-16T10:22:43Z2022-10-16T10:22:43ZSFTP file delivery blocked<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:22</var> UTC</small><br><strong>Resolved</strong> - The SFTP delivery is fully operational and therefore this incident is now resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:17</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and file delivery is being monitored.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being actioned.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with regards to the delivery of files to the Kani SFTP server.</p>tag:kani.statuspage.io,2005:Incident/100378992022-05-20T14:47:27Z2022-05-20T14:47:27ZFile import - files stuck waiting for import<p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Resolved</strong> - The majority of files have now imported with a couple of others in progress, file imports fully operational. Apologies for any inconvenience caused.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Monitoring</strong> - The import issue has been resolved and files have now been queued for import from SFTP servers.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being applied.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:29</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an outage specific to file imports.</p>tag:kani.statuspage.io,2005:Incident/98780832022-05-07T08:00:23Z2022-05-07T08:00:23ZPlatform Maintenance<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>09:14</var> UTC</small><br><strong>Scheduled</strong> - We're planning some essential maintenance on our infrastructure on Saturday 7th May between 0600 and 0800 (UTC). It's possible that you will experience disruption accessing the Kani Platform during this period.</p>tag:kani.statuspage.io,2005:Incident/94898062022-03-19T10:00:23Z2022-03-19T10:00:23ZPlatform Maintenance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Scheduled</strong> - We're planning some essential maintenance on our infrastructure on Saturday 19th between 0800 and 1000 (UTC). It's possible that you will experience disruption accessing the Kani Platform during this period.</p>tag:kani.statuspage.io,2005:Incident/87494782021-12-03T11:19:28Z2021-12-03T11:19:28ZNo access to reports<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>11:19</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>11:16</var> UTC</small><br><strong>Monitoring</strong> - The fix has been released and reporting access has been restored.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>11:16</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being released.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>10:55</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing customers from accessing reports.</p>tag:kani.statuspage.io,2005:Incident/84801862021-11-12T15:09:46Z2021-11-12T15:09:46ZNo access to reports<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and reports are available as normal.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and is being fixed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of an issue preventing reports to load. A error is shown stating "Single sign on failure". We are investigating the issue and will send a further update shortly.</p>tag:kani.statuspage.io,2005:Incident/84211442021-11-08T14:52:39Z2021-11-08T14:52:39ZData Download - downloads stuck in queued state when multiple columns selected<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Resolved</strong> - The multiple column export issue is now resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Monitoring</strong> - A fix has been released and we are now monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:47</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is currently being developed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Investigating</strong> - When data from multiple columns are selected in a Tabular Rec and exported through the Data Download function, the downloads get stuck in the 'In Progress' state. <br /><br />Currently data from single columns can be exported without issue, therefore this is a possible workaround for now.</p>tag:kani.statuspage.io,2005:Incident/84029072021-11-05T12:03:07Z2021-11-05T12:03:07ZData Download - downloads stuck in queued state<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Resolved</strong> - Several downloads have processed successfully following the fix, and therefore the issue is now resolved.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring downloads to confirm this is no longer an issue.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>11:59</var> UTC</small><br><strong>Identified</strong> - The cause of this issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>11:57</var> UTC</small><br><strong>Investigating</strong> - Currently any larger datasets that are downloaded through the Tabular Rec module, that use the Data Download function, remain stuck in a queued state. We are investigating the issue and will provide an update as soon as possible.</p>tag:kani.statuspage.io,2005:Incident/79612952021-09-10T08:31:07Z2021-11-09T11:49:04ZTest Degraded Function<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>Resolved</strong> - Test finished.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Identified</strong> - Just testing</p>